Six channels. One system. Built to compound.
Email, SMS, lifecycle, list growth, loyalty and subscription. Built and shipped as one connected program for ecommerce brands doing $1M to $30M a year.
Trusted by brands and agencies
Brand-grade campaigns. Shipped weekly.
Email is your highest-leverage retention channel. We run yours like an internal team. Strategy, copy, design, dev, QA, deploy. Every week, on the calendar, with no chasing.
- Campaign strategy and monthly content calendar
- Segmentation and personalisation at scale
- Deliverability monitoring and sender reputation
- A/B testing across subject, content, and send time
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A direct line to your warmest buyers.
SMS reaches your warmest customers in seconds and converts faster than any other channel. We build it compliance-first, coordinate it with email, and time every send to actual purchase intent.
- Compliance-first opt-in and consent management
- Behavioural triggers timed to purchase intent
- Conversational flows that earn replies
- Revenue attribution tied to real touchpoints
Subscribed
Trigger · List joined
Wait 1 day
Time delay
Welcome email
Send · 24 hr after
Opened?
Conditional · 24 hr
SMS
Day-2 promo
Winback
Day-7 reactivation
Welcome to win-back, automated end-to-end.
The retention revenue most brands underbuild. We architect the full lifecycle suite, then optimise it month over month so it compounds instead of going stale.
- Welcome, post-purchase, browse and cart abandon, win-back
- Dynamic branching based on engagement and purchase history
- Cross-sell and upsell logic tied to product catalog
- Quarterly flow audits and performance optimisation
Question 1 of 3
What's your skin type?
Capture intent, not just emails.
Pop-ups, quizzes and lead magnets that bring you buyers ready to convert. Not just emails-for-a-discount that bloat your list and tank your sender reputation.
- Quiz funnels, gamified pop-ups, embedded forms
- Landing-page lead magnets aligned to product categories
- Exit-intent and scroll-triggered capture strategies
- A/B tested opt-in offers across incentive types
Sarah Chen
Member since 2024
Your points
750 pts to Platinum
Available rewards
Reward systems that build community, not coupons.
Points, tiers, referrals and VIP. Designed so every redemption increases CLV instead of cannibalising it. Plumbed into your email and SMS so the rewards are part of the program, not a side app.
- Points, tiers, referrals, and VIP program design
- Loyalty-triggered email and SMS flows
- Reward redemption optimisation and reward psychology
- Integration with Smile, Yotpo, LoyaltyLion, and others
Cancel subscription
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On your next 3 months. Cancel anytime after.
Save the cancels. Protect the revenue.
Cancel-intent flows, dunning, and downsell paths that recover the recurring revenue you spent acquisition dollars to win. The biggest lever in subscription ecommerce.
- Cancel-intent flows with save offers and downsell paths
- Dunning and failed-payment recovery sequences
- Subscription lifecycle emails tied to renewal cadence
- Churn prediction and proactive engagement triggers
Real work. Real numbers. Real brands.
Verified outcomes from brands we've shipped retention work for.
Service questions, answered.
The questions buyers ask before they pick a retention partner.
You can start with one. Most clients begin with email or lifecycle and expand from there as they see results. The system gets stronger as more channels join, but we don't force you into a full retainer on day one. We meet you where you are and grow the program together.
We work with brands that fully outsource retention and brands that own pieces internally. Hybrid setups are common. We build clear ownership maps, shared dashboards, and weekly syncs so nothing falls between the cracks. The system stays connected even if multiple teams are running pieces of it.
A single service still gets our full strategic depth, but the compounding only happens when channels talk to each other. If you hire us for email only, your email program gets better. If you hire us for the full system, your email program gets better and your SMS, lifecycle, loyalty, and subscription work all reinforce each other. The math changes when the system is connected.
Klaviyo (we're a Master Platinum Partner), Postscript, Attentive, Recharge, Smile, Yotpo, LoyaltyLion, HubSpot, Shopify, WooCommerce, and most major ESPs and retention tools. Whether you're already set up or need a full migration, we integrate smoothly. We can advise on platform selection during the discovery call if you're still picking your stack.
30 minutes with a senior strategist. We walk you through what we do, how our retention engagements actually work, and who we typically partner with. We learn about your business and goals. By the end, you'll have a clear sense of whether it makes sense to keep talking. No pitch deck, no sales script.